Feedback from Lada customers
QUALITY CONTROL
Every day we work on improving the service in the official LADA dealerships. It is extremely important to us that after each visit you have only the most pleasant memories. To do this, we need to stay in touch with you.
Your opinion is very important to us!
MAINTENANCE QUALITY ASSESMENT IN OFFICIAL LADA DEALERSHIPS
Only with your assistance we can improve our work many times faster. Share your opinion about the visit to the dealership.
A score of 9 or 10 will be our best reward, because this way you will tell us that we have fully met your expectations
HOW TO DO IT? YOU CAN DO IT IN FOUR WAYS:
AFTER A VISIT TO DEALERSHIP IN FRAMEWORK OF LADA SURVEY PROJECT
- Go over by link, which will be sent to your e-mail or by sms
- Assess by 10-point scale your satisfaction level with quality of provided services
- Write your review after a visit to dealership
You can also give your review when visiting the dealership. To do it you can:
- Scan the QR code, which is available in each LADA dealership
- Connect to WI-FI LADA FREE. After connection to wi-fi, you can pass by link and leave your feedback.
Your opinion is very important to us, as it forms the rating of each LADA dealership. Your rating and reviews will be published on the website lada.ru and dealer sites.
Each received review goes through a moderation procedure, the reviews related to work of dealership may be published, the obscene language is excluded.
You can find the current rating of
LADA dealerships here.The rating data is updated every 30 days.
AFTER PURCHASE OR MAINTENANNCE OF YOUR LADA CAR
Leave your e-mail address or phone number to the dealer
We will send you an email message or SMS with an individual link to the questionnaire for evaluating the dealer's work on a 10-point scale. Leave comments, they help us to become better
Please let us know if you have not received such a link within 25 days after visiting the LADA dealership
TELEPHONE SURVEY OF THE DEALER
- Take a call from the dealer after visiting the dealership
- Answer the questions, share your impressions about the work of the sales / service department employees
IMPRESSIONS ON OPERATION OF LADA CUSTOMER SERVICE
You have contacted the LADA Customer Service at 8 800 700 52 32 or put a question on the website lada.ru?
We were happy to help you!
We invite you to share your impressions and leave a review about the work of the LADA Customer Service specialist. You will receive an invitation to the survey by email.
Please, when answering the questionnaire questions, evaluate only the work of the LADA Customer Service and do not take into account your experience and / or opinion about the work of other services or about the employees of dealerships.